Privacy Policy — How 777bet app Handles Your Data

777bet app collects personal data from you in three primary ways: information you provide directly during registration and account use, information generated automatically as you interact with the platform, and information received from third-party service providers such as payment processors and identity verification partners.

1.1 Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number (Bangladesh), and preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details).
• Identity verification documents: Scanned or photographed copy of your Bangladesh National Identity Card (NID) or valid passport, and in some cases a selfie photo for biometric matching.
• Financial data: Mobile wallet numbers and bank account details provided for deposit and withdrawal processing. Note: full card numbers and wallet PINs are never stored on our servers.
• Communications: Records of messages sent to our support team via live chat, email ([email protected]), or WhatsApp, including support tickets, dispute records, and responsible gaming requests.
• Responsible gaming preferences: Self-exclusion requests, deposit limit settings, time-out requests, and any supporting information you provide when contacting us regarding problem gambling.

1.2 Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device type and model, screen resolution, and language settings.
• Usage and behavioural data: Pages visited, games played, bet amounts and outcomes, session duration, login timestamps, navigation paths, and feature interactions within the platform.
• Geolocation data: Country and city-level location inferred from your IP address. We do not collect precise GPS coordinates.
• Cookies and tracking technologies: Session identifiers, preference cookies, analytical cookies, and fraud-detection tokens. See Section 4 for full details.

1.3 Information received from third parties:

• Payment processors: Transaction status confirmations, reference numbers, and wallet verification results from bKash, Nagad, Rocket, Upay, and banking partners.
• KYC / identity verification providers: Identity check results, age-verification outcomes, and document authenticity scores from our third-party verification partners.
• Fraud and risk screening services: Risk scores, device fingerprint data, and flagged activity alerts from our fraud detection technology partners.

777bet app processes your personal data only for specific, documented purposes. Each processing activity has a defined legal basis. The principal purposes for which we use your data are as follows:

777bet app does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated tools are used — for example, in fraud detection or responsible gaming pattern analysis — flagged accounts are reviewed by a human compliance officer before any account action is taken.

We will not use your data for any purpose beyond what is listed above without first obtaining your explicit consent, unless we are required to do so by applicable law or a valid legal order.

777bet app does not sell, rent, or trade your personal information. We share data with third parties only where it is strictly necessary to deliver the services you have requested, to comply with legal obligations, or to protect the security of the platform and its users. Every third-party partner is contractually bound to process your data only as instructed and to maintain appropriate security standards.

The categories of third parties with whom we may share your data are:

• Payment processors: bKash, Nagad, Rocket, and Upay receive your mobile wallet number and transaction reference data solely for the purpose of processing your deposit and withdrawal requests. Bank partners (BRAC Bank, City Bank, Dutch-Bangla Bank, and others) receive bank account details necessary for bank transfer processing. These providers operate under their own privacy policies and regulatory obligations.
• Identity verification (KYC) partners: Our third-party KYC provider receives your identity document scans and selfie photograph to perform age and identity verification. The results are returned to 777bet app. Documents are not retained by the KYC provider beyond the verification window.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player ID to authenticate your game session. These providers do not receive your full name, contact details, or payment information.
• Fraud detection and cybersecurity partners: Our fraud screening tools process device fingerprint data, IP addresses, and behavioural signals to generate risk scores. These tools operate within our infrastructure under strict data processing agreements.
• Legal and regulatory authorities: We may be required by applicable law, court order, or valid regulatory authority request to disclose personal data. In such cases, we will disclose only the minimum data necessary to comply with the specific legal requirement and will notify the affected player where we are legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the 777bet app business, your data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to the applicable privacy policy before it takes effect.

777bet app uses cookies and similar tracking technologies to maintain platform functionality, remember your preferences, and analyse how players interact with the site. The following table describes the types of cookies we deploy and their specific purpose.

777bet app does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not be tracked across other websites after visiting 777bet-app.club.

Managing cookies: You can control and delete cookies through your browser's privacy settings. Most modern browsers (Chrome, Firefox, Safari, Edge) provide a straightforward interface for viewing and removing stored cookies. Note that disabling essential and security cookies may prevent you from logging in or using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

777bet app retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following retention periods apply:

• Active account data (name, email, mobile number, preferences): Retained for the full duration of your account and for a period of 2 years following voluntary account closure, to allow for account reinstatement requests and to resolve any outstanding disputes.
• Transaction and payment records (deposit history, withdrawal history, wallet details): Retained for a minimum of 5 years from the date of the transaction, in compliance with anti-money-laundering and financial record-keeping requirements.
• Identity verification documents (NID / passport scans, selfie): Retained for a minimum of 5 years from the date of verification, as required for KYC and AML compliance.
• Betting and gaming records (bet history, game session logs, win/loss records): Retained for a minimum of 5 years from the date of each transaction.
• Support communications (live chat logs, email correspondence, dispute records): Retained for 3 years from the date of last contact.
• Responsible gaming records (self-exclusion orders, deposit limit settings, time-out records): Retained for 7 years from the date of the record to comply with responsible gaming obligations and to prevent reinstatement of permanently excluded accounts.
• Analytical and usage data (anonymised): May be retained indefinitely in aggregate, anonymised form for platform improvement purposes. Once anonymised, this data is no longer personal data.
• Marketing consent records: Retained for the duration of the consent and for 2 years following withdrawal of consent, to demonstrate compliance with the consent requirement.

All personal data is stored on secure servers. 777bet app implements data minimisation processes on a rolling basis — data that has exceeded its retention period is securely deleted or anonymised in accordance with our internal data lifecycle policy.

As a registered player on 777bet app, you have specific rights with respect to your personal data. We are committed to honouring these rights promptly and without charge in the vast majority of cases.

• Right of access: You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, machine-readable format (JSON or CSV) within 14 days of your request being verified.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as email address and mobile number can be updated directly from your account settings. Changes to your registered legal name require document verification.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. We will comply where we are not required by law or legitimate business necessity to retain it. Note that transaction records, KYC documents, and responsible gaming records cannot be deleted within their statutory retention periods even upon request.
• Right to restrict processing: In certain circumstances — for example, while you are contesting the accuracy of data we hold — you may request that we restrict active processing of your data while the matter is being resolved.
• Right to data portability: You may request your data in a portable format to transfer to another service provider. This right applies to data you provided to us directly, processed on the basis of consent or contractual necessity.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests — for example, use of your behavioural data for platform analytics. We will assess your objection and either comply or provide a compelling legitimate reason for continuing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of the above rights, please contact our Data Protection Officer via:

• Email: [email protected] — subject line: "Data Privacy Request"
• Live chat: available 24/7 on the 777bet app platform

We will acknowledge your request within 2 business hours (Bangladesh Standard Time, UTC+6) and complete our response within 14 calendar days. Where a request is complex or we have received a high volume of requests, we may extend this period by a further 14 days, in which case we will notify you of the extension before the initial period expires.

The security of your personal data is a top operational priority for 777bet app. We implement a layered, defence-in-depth security architecture covering data in transit, data at rest, access controls, and incident response. The measures we employ include:

• Transport Layer Security (TLS 1.3): All data exchanged between your browser or mobile device and our servers is encrypted using TLS 1.3 with 128-bit or 256-bit cipher suites. The padlock icon in your browser's address bar confirms this encryption is active.
• Encryption at rest: All stored personal data — including identity documents, transaction records, and account details — is encrypted using AES-256 at the storage layer. Encryption keys are managed separately from the data they protect and are rotated on a regular schedule.
• Access controls: Access to personal data within 777bet app's internal systems is restricted on a strict need-to-know basis using role-based access control (RBAC). All internal access to sensitive data is logged and subject to regular audit review.
• Multi-factor authentication: All internal staff accounts with access to player data require multi-factor authentication. We strongly encourage players to enable SMS two-factor authentication on their own accounts.
• Penetration testing: Our platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Fraud and anomaly detection: Real-time monitoring systems flag unusual login patterns, suspicious transaction volumes, and atypical device changes for immediate review by our security team.
• Staff training: All 777bet app team members who handle personal data receive mandatory data protection and security training on joining the organisation and annually thereafter.

Data breach response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 777bet app will notify affected players within 72 hours of becoming aware of the breach, where technically feasible. Notification will be sent to the email address registered on your account and will include a description of the breach, the categories of data affected, the likely consequences, and the steps we are taking to mitigate the impact.

Updates to this Privacy Policy: 777bet app may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. The effective date at the top of this page will be updated whenever a material change is made.

Where a material change affects your rights or the way we process your personal data in a significant way, we will notify you by email to the address registered on your account and display a prominent notice on the platform for a minimum of 7 days before the updated policy takes effect. Your continued use of 777bet app after the effective date of any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how we protect your information. The current version of this policy supersedes all previous versions.

Contact our Data Protection Officer: If you have any questions, concerns, or complaints about this Privacy Policy or the way 777bet app processes your personal data, please contact us through any of the following channels. All communications are handled in English.

• Email: [email protected] — subject line: "Privacy Policy Enquiry"
• Live chat: available 24/7 directly on the 777bet app platform
• WhatsApp: +880 1700-777888 — response within 2 hours (BST, UTC+6)

We take all privacy-related enquiries seriously and aim to provide a substantive response within 2 business hours for urgent matters and within 5 business days for general questions.